Additional Information on our Vacation Rentals
Accommodations
Every effort has been made to provide accurate and complete information; however, we are not responsible for errors, omissions, equipment failure, owners changing their listings, or views offered by the unit changing. Please confirm all information at the time your reservation is made. If you have any particular requirements as to cottage quality or personal needs, we recommend that you personally inspect the rental unit before making your reservation. Please note that although individual needs and tastes vary, we will be unable to make other arrangements when you arrive. Sun Realty shall not be held responsible for possible rate or printing errors.
All cottages and condominiums are equipped for normal housekeeping. If your rental unit does not include linens, please call our office for linen rental information. Please respect our owners' locked closets in the unit. These are not included in your rental.
Due to health department regulations, occupancy on homes served by septic systems is limited to two persons per bedroom, unless otherwise stated. We've listed the bedding arrangements in each description only to accommodate flexible sleeping arrangements, not to represent occupancy. Please contact our office if you have any questions regarding maximum occupancy allowed in the home you are renting. In addition, parking at each property is also limited. Please do not over-occupy. For your protection, each rental home is provided with at least one smoke detector. Our inspectors check smoke detector batteries on a routine basis, however, it is the renters' responsibility to check the smoke detector(s) upon arrival and to advise the office immediately if the smoke detector(s) is not working properly.
Family Groups Only
It is the policy of Sun Realty to rent only to family groups due to our obligations to our homeowners. Properties are leased without regard to the race, color, religion, sex, national origin, disability, family status, sexual orientation, or gender identity of any tenant. A family group is defined as parents, grandparents, children and extended family members vacationing in one home. A non-family group is defined as: unmarried young adults, high school students, college students or any other group-type situation. Should Sun Realty discover a non-family group, the group is subject to immediate eviction with NO REFUNDS. No fraternities, school or civic groups allowed. Absolutely no house parties allowed. IDs must be furnished if requested. Violation of the above is grounds for immediate eviction.
Check-Ins
Your vacation home will be ready after 4pm on the beginning date of your reservation, unless a priority check-in has been pre-arranged with our office (please call our office for pricing and arrangements). Information regarding your check-in office on the lease agreement and in pre-arrival emails and/or texts. Please be sure to update email address and cell phone number so we have accurate contact information for these communications on file. In order to allow sufficient time to prepare the property for your use, we ask that you not request early occupancy. We can make arrangements for an after-hours check-in if you expect to arrive late, only if your reservation is paid in full and the lease agreement signed. Remember, all properties are individually owned and should be cared for as your own.
Pets
Pets are not allowed in any rental unless otherwise indicated (registered service animals excepted). Cottages allowing pets are limited to no more than 2 house broken pets. A fee ranging from $161-$231 (depending on property) plus sales tax is charged for professional flea extermination on all reservations allowing a pet. PETS FOUND IN PROPERTIES NOT ALLOWING PETS IS GROUNDS FOR IMMEDIATE EVICTION. To avoid eviction, please declare all pets.
Pools and Hot Tubs
Pool privileges are available only on those properties designated as such in the unit descriptions. Unheated pools are generally open the 2nd week of May – the 2nd week of October each year. Heated pools are generally open the 2nd week of April – the 3rd week of October. Hot tubs are open year-round, unless otherwise specified. Please check the listing or call our office for more specific information on pool opening/closing schedules which are always subject to change. Periodically, pools are closed for maintenance without notice. No refunds will be given. Some pools and amenities may require additional fees. These will be listed in the unit description. Additionally, some pools offer heating in the off-season. Please inquire about additional charges that may apply. Pets are not allowed in pools or in hot tubs! Please note that fireplaces (if applicable) are only to be used in the off-season (October through April).
Grilling
Grilling is not permitted except on concrete surfaces. Do not attempt to use outdoor grills on decks, porches or near wooded areas. Please be sure you clean the grill and empty the ashes before you leave so the next guest finds it ready for use.
Vacation Homes for Sale
Some vacation properties are for sale through our Sun Realty sales department. Please let us know if you are interested in learning more about investment properties while you are here on vacation. We look forward to the opportunity of working with you on the purchase of your beach property! We reserve the right to show each rental listed for sale to potential buyers. Efforts will be made to schedule the showing as not to interrupt your vacation.
Maintenance
From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair, care, or management of the property. If this is necessary, we will make every effort not to disrupt your vacation. Every effort is made to keep each property and its equipment in good working order. Please notify us of any difficulties you incur during your stay so repairs can be made. We will make every effort to eliminate any problems or have repairs made as soon as possible. Emergency contact numbers are normally listed on our voicemail after normal business hours. This number is for emergencies only. No refunds will be made for mechanical failures or malfunctions, unfavorable weather, early departure, interruption of utilities, maintenance problems, or construction in the area. As the Outer Banks continues to grow, construction may be taking place next to or near the home you rent. Please be advised.
Damages
We ask our guests to report any breakage or damages to us upon occurrence and settle the matter before leaving. If there is any damage to a unit, the lessee does agree to be responsible for any damages done by himself, his family, guests or pets. All rental units are checked between guests carefully by our inspection crews for breakage or damage. Items such as beer kegs, stereo speakers, fireworks, smoking in a non-smoking unit or three wheel vehicles on the property are considered a violation of our lease agreement. Infraction of this rule is grounds for immediate eviction. Tenants are not permitted to move furniture within the unit. Recreation vehicles are not allowed to connect to utilities on the property, nor may the maximum number of vehicles permitted for the property be exceeded when a recreational vehicle parks at the unit. Many areas do not allow three wheel vehicles or motorcycles. Please check with the town you are vacationing in prior to your arrival. Absolutely no fireworks allowed on property.
Check-Outs
All cottages and condominiums must be vacated by 10:00am check-out day. We ask that this policy be recognized by all tenants. If any member of your group does not comply, an additional day of rent will be charged unless advance arrangements have been made for a late check-out (limited availability and subject to additional fee). Our cleaning and inspection crews depend upon your departure so they may take care of preparing for the next scheduled tenants. Lessee is responsible for washing dishes, taking out trash, emptying refrigerator, leaving the AC set on 72 degrees in the summer or heat set on 65 degrees in the winter months, securing all doors and windows, and leaving the unit generally clean and damage-free so our housekeepers can clean and prepare the home for the incoming guests. Any excessive cleaning or excessive trash removal as deemed by Sun Realty will be billed to tenant at a minimum fee of $125.00. Please ensure you’ve packed all your belongings before checking out, as we cannot be responsible for items left. A $15.00 COD fee will apply for any items returned to you following your tenancy. Call our office for arrangements within 7 days after your departure, otherwise left items will be disposed.
Water
Properties in some areas including Currituck, parts of Duck, and Hatteras Island experience salty, distasteful, or discolored water occasionally since they are on individual wells. For these properties, you may wish to buy or bring bottled water for drinking purposes.
Federal Fair Housing Policy
In Sun Realty's endorsement of State and Federal Fair Housing Laws and National Association of REALTORS Code of Ethics; it is our policy to offer the services of the Company without regard to race, color, religion, sex, handicap, familial status, national origin, sexual orientation, and gender identity. Further, it is the policy of Sun Realty to not be a party to any plan or agreement to discriminate against any such person or persons.
Please contact Sun Realty at (252) 441-7035 with any questions.
We look forward to hosting your next Outer Banks vacation!
